CPE Registration No. 201023608D
CPE Registration period 31 October 2012 - 30 October 2016
WSQ Certificate in Tour and Travel Services
The WSQ Certificate in Tour and Travel Services is an Operations level qualification requiring students to complete 7 Competency Units (3 Core units and 4 Elective units) and attain at least 15 credits.
Students of the WSQ Certificate in Tour and Travel Services will gain knowledge and become competent in skills from a broad range of highly-developed operational skills specific to the Tour and Travel services industry.
The WSQ Certificate in Tour and Travel Services course includes coverage of critical safety, security and guest interaction skills. This WSQ course also provides a selection of supplementary knowledge (selected to meet industry and/or individual need) drawn from risk management, sales and marketing, tour operations, travel services, and service excellence.
This WSQ course has been developed by the Workforce Development Agency and William Angliss Institute
WSQ ES Workplace Literacy and Numeracy Level 4 or equivalent
Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.
Competency Based Assessment for the WSQ Certificate in Tour and Travel Services may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.
Upon successful completion of this WSQ course, participants will receive a WSQ Certificate in Tour and Travel Services.
For progression, participants can pursue a WSQ Advanced Certificate in Tour and Travel Services (Supervisory level) and a Diploma in Tourism (Managerial level).
No. of WSQ Units
7 Competency Units (3 Core units and 4 Elective units)
Duration of Course
The duration of the WSQ Certificate in Tour and Travel Services is 154 hours:
- WSQ course Core units - 40 hrs
- WSQ course Electives - 100 hrs
- WSQ course Assessment - 14 hrs
WSQ course assessment hours for each unit are approximately 2 hours.
Mode of Delivery
The WSQ Certificate in Tour and Travel Services has two modes of delivery:
- Part-time and
- possibly full-time.
Average teacher-student ratio
1 teacher to a maximum of 20 students.
The WSQ Certificate in Tour and Travel Services is suitable for:
- New entrants to the tour and travel industry
- This qualification is suitable for:
- Tourism Information Officer
- Travel Advisor
- Tour Guide
- Tour and Travel Coordinator
- Reservations Officer
- Guest Service Officer
Please refer to our Academic Calendar for the latest commencement dates.
Course Fees (excluding GST)
The WSQ Certificate in Tour and Travel Services has the following course fees:
WSQ course gross course fee $3696.00
Less 90% WDA grant ($3326.40)
Nett WSQ course fee $369.60
Other cost related to the WSQ Certificate in Tour and Travel Services are:
- IWC insurance scheme $12
Singapore Citizens and Permanent Residents are eligible to apply for the WSQ Certificate in Tour and Travel Services.
Apply Now using Angliss Online Application form
List of competency units in Certificate in Tour and Travel Services
A trainee must complete all 3 core units leading to 4 credits:
TH-RM-101C-1 Work Safely (12 hrs)
TH-RM-102C-1 Provide Safety and Security for Guests (12 hrs)
TH-SM-101C-0 Interact with Guests (16 hrs)*
PLUS a trainee must complete at least 4 elective units leading to at least 11 credits:
Sales and Marketing
TH-SM-102E-0 Promote Tourism (16 hrs)
TH-TRS-101E-0 Acquire Travel Industry Knowledge (20 hrs)
TH-TRS-102E-0 Handle Air Ticketing Reservations (40 hrs)
TH-TRS-105E-0 Provide Outbound Travel Packages, Products and Services (24 hrs)
The training hours listed above do not include assessment hours/Nominal assessment hours for all units are approximately 2 hours.